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Our Return Policy
Return Period and Conditions:
You can return your product within 30 days of receiving it. Unfortunately, after 30 days, we cannot offer a refund or exchange.
The product to be returned must be unused and in the original packaging in which it arrived.
Non-Returnable Products:
The following product categories cannot be returned:
Return Process:
To complete your return, your purchase receipt or proof of purchase is required. Please do not send the product back to the manufacturer, but to us.
Partial refunds can only be made in certain situations:
You can return your product within 30 days of receiving it. Unfortunately, after 30 days, we cannot offer a refund or exchange.
The product to be returned must be unused and in the original packaging in which it arrived.
Non-Returnable Products:
The following product categories cannot be returned:
- Perishable goods (food, flowers, newspapers, or magazines)
- Underwear or hygienic products
- Products containing hazardous substances or flammable liquids or gases
- In addition, gift cards, downloadable software products, and some health and personal care products cannot be returned.
Return Process:
To complete your return, your purchase receipt or proof of purchase is required. Please do not send the product back to the manufacturer, but to us.
Partial refunds can only be made in certain situations:
- Books with signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records
- Products that are damaged, missing, or not in their original condition, other than product defects
- Products returned after 30 days from the delivery date
Delayed or Missing Refunds:
If you still haven't received your refund, first check your bank account. Then, contact your credit card company; it may take some time for the refund to be officially processed. If you're still having trouble, please contact us at hanezzaxl@gmail.com.
Sale Items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges:
We only replace defective or damaged items. If you wish to apply for an exchange, please email hanezzaxl@gmail.com and send the product to the following address: Mehmet Nesih Özmen Mah. Cınar Sok. No:33 Güngören, 34173 Istanbul, Turkey.
If you still haven't received your refund, first check your bank account. Then, contact your credit card company; it may take some time for the refund to be officially processed. If you're still having trouble, please contact us at hanezzaxl@gmail.com.
Sale Items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges:
We only replace defective or damaged items. If you wish to apply for an exchange, please email hanezzaxl@gmail.com and send the product to the following address: Mehmet Nesih Özmen Mah. Cınar Sok. No:33 Güngören, 34173 Istanbul, Turkey.
Gift:
If the product was marked as a gift when purchased and shipped directly to you, we will give you a gift credit when it is eligible for a return. Once the returned product is received, a gift certificate will be sent to you.
If the product was not marked as a gift, or the gift giver shipped the order to you later, the refund will be made to the gift giver when the return process takes place.
If the product was marked as a gift when purchased and shipped directly to you, we will give you a gift credit when it is eligible for a return. Once the returned product is received, a gift certificate will be sent to you.
If the product was not marked as a gift, or the gift giver shipped the order to you later, the refund will be made to the gift giver when the return process takes place.
Shipping:
To send your return product, please send it to the address you want to send it to: Merkez Mah. Abdi İpekçi cad. NO:22 A Güngören / İstanbul.
To send your return product, please send it to the address you want to send it to: Merkez Mah. Abdi İpekçi cad. NO:22 A Güngören / İstanbul.
Return shipping costs are your responsibility. Shipping costs are non-refundable. If you are shipping a product worth more than 3000₺, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned product.
Remember, if you have any questions, you can contact us at hanezzaxl@gmail.com. Thank you for reading our return policy and happy shopping!
Remember, if you have any questions, you can contact us at hanezzaxl@gmail.com. Thank you for reading our return policy and happy shopping!
