WHAT DATA DO WE COLLECT?

As Hanezza Tekstil, we process some of your personal data so that you can shop on our site and so that we can provide you with better service.

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Identity Information Your first and last name.
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Contact Information Your delivery address, billing address, e-mail address and phone number.
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Customer Transaction Information Your order history, request and complaint information, shopping preferences.
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Transaction Security Your IP address, website login-logout records, password and passcode information.
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Financial Information Information required for the payment transaction to take place.
Note: Your credit card numbers are not stored by us; they are transmitted encrypted directly to the payment institution/bank.

HOW DO WE USE YOUR DATA?

We use your personal data in accordance with KVKK No. 6698 for the following purposes and methods:

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Order Process: Packaging, invoicing and delivery of the products you purchased (For this purpose, we share your address information with our contracted cargo company).
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Payment: Securely receiving your payment (For this purpose, we share your information with payment institutions such as Iyzico/Bank).
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Legal Obligations: Reporting to authorized public institutions (Tax Office, etc.) as required by tax laws and consumer protection law.
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Communication: Informing you about your order status via SMS or e-mail.
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Marketing (Only With Your Consent): Providing you with special campaigns, discounts and new collection announcements. (We do not send promotional messages unless you give permission).

* Your data is stored in the Hanezza Tekstil database with necessary security measures in place.

We use cookies to improve your Hanezza.com experience. Cookies are small text files saved to your computer/phone by your browser.

You can change your cookie preferences at any time from your browser settings or from the panel that appears when you first visit our site.

Pursuant to Article 11 of KVKK, you have the following rights by applying to Hanezza Tekstil regarding your data:

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To learn whether your personal data is being processed
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To request information if it has been processed
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To learn whether your data is used in accordance with its purpose
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To request correction if your data is processed incompletely or incorrectly
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To request deletion or destruction of your data when legal conditions arise
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To request compensation for damages arising from unlawful processing

You can reach us through the following channels to exercise these rights:

storefront Company: Hanezza Tekstil San. ve Tic. Ltd. Şti.

location_on Address: Merkez Mah, Abdi İpekçi Cd. No:22/A, 34164 Güngören/Istanbul

mail E-mail: info@hanezza.com