hanezza

Distance Sales Agreement

Last Updated: 12 August 2026

ARTICLE 1 – PARTIES

1.1. SELLER

Company Name: Hanezza Tekstil San. ve Tic. Ltd. Şti.
Address: Merkez Mah , Abdi İpekçi Cd. No:22/A, 34164 Güngören/İstanbul
Phone: +90 212 643 94 10
E-mail: info@hanezza.com
MERSIS No: 0457-0571-0880-0016
KEP Address: hanezzatekstil@hs01.kep.tr

1.2. BUYER

Within the scope of this agreement, the "Buyer" is the person who registers on the website www.hanezza.com, or who shops without registering, and who resides at the address specified on the order form. The name, surname and contact information used by the Buyer when placing the order are taken as the basis.

ARTICLE 2 – SUBJECT OF THE AGREEMENT

The subject of this agreement is to determine the rights and obligations of the parties in accordance with the provisions of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts, regarding the sale and delivery of the product whose characteristics and sale price are specified below, and which the Buyer ordered electronically through the Seller's website.

ARTICLE 3 – PRODUCT SUBJECT TO THE AGREEMENT

The type and kind, quantity, brand/model, color and total sale price including all taxes of the products are as stated on the order summary page approved by the Buyer and on the invoice, which is an integral part of this agreement.

ARTICLE 4 – GENERAL PROVISIONS

4.1. The Buyer declares that they have read and understood the preliminary information on the website regarding the essential characteristics, sale price, payment method and delivery of the product subject to the agreement, and that they have given the necessary electronic confirmation.

4.2. The product subject to the agreement is delivered to the Buyer or to the person/entity indicated by the Buyer within the period specified in the preliminary information on the website, depending on the distance to the Buyer's place of residence, provided that the legal period of 30 days is not exceeded.

4.3. The Seller is responsible for delivering the product subject to the agreement in a sound and complete condition, in accordance with the specifications stated in the order, and together with any warranty documents and user manuals, if applicable.

4.4. If, after delivery of the product, the Buyer's credit card is used unlawfully or illegally by unauthorized persons through no fault of the Buyer, and the relevant bank or financial institution does not pay the product price to the Seller, the Buyer is obliged to return the product to the Seller within 3 days, provided that it has already been delivered to them. In this case, shipping costs are borne by the Buyer.

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ARTICLE 5 – RIGHT OF WITHDRAWAL

5.1. In distance contracts relating to the sale of goods, the Buyer has the right to withdraw from the contract by rejecting the goods, without assuming any legal or criminal liability and without giving any reason, within 14 (fourteen) days from the date of delivery of the product to them or to the person/entity indicated by them.

5.2. In order to exercise the right of withdrawal, the Seller must be notified within this period by registered mail with return receipt, fax or e-mail.



ARTICLE 6 – CASES IN WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

In accordance with the Regulation and due to the nature of the product, the Buyer cannot exercise the right of withdrawal in the following cases:

  • a) Products prepared according to the Buyer's special requests or personal needs, or personalized by making changes or additions (e.g. products altered or shortened at the Buyer's request).
  • b) Goods whose protective elements such as packaging, tape, seal or box have been opened after delivery, and whose return is not suitable for health and hygiene reasons.
  • c) It is required that the products have not lost their resalability, are unused, unwashed, unstained, unperfumed, and, if applicable, have their original tags/accessories attached. Returns of worn, used or damaged products are not accepted.

ARTICLE 7 – RETURN AND SHIPPING CONDITIONS

7.1. In the event of exercising the right of withdrawal, the Seller's contracted shipping company, ARAS KARGO should be preferred for returning the product to the Seller.

7.2. If the Buyer ships the product via the Seller's contracted shipping company using the Return Code provided by the Seller, the shipping cost is borne by the Seller.

7.3. If the Buyer ships the product via a shipping company other than the Seller's contracted company, or without using the return/campaign code, the shipping cost will be borne by the Buyer.

7.4. After the returned product reaches the Seller, the necessary checks (product undamaged, unused, etc.) are carried out. If it complies with the return conditions, the product price is refunded within 14 days via the payment method used by the Buyer (credit card or bank transfer).

ARTICLE 8 – DISPUTE RESOLUTION

In the application of this agreement, the Consumer Arbitration Committees, up to the value announced by the Ministry of Customs and Trade, and the Consumer Courts at the Buyer's or Seller's place of residence, are authorized.



ARTICLE 9 – EFFECTIVENESS

The Buyer is deemed to have accepted all the terms of this agreement upon making the payment for their order placed through the Site. The Seller is obliged to make the necessary software arrangements to obtain confirmation, prior to the completion of the order, that the Buyer has read and accepted this agreement on the site.

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