Part One - Purpose, Scope, Definitions

Article 1 - Purpose

Article 2 - Scope

Article 3 - Definitions

Part Two - Consumer Protection and Information

Article 4 - Defective Goods and Services

Article 5 - Avoidance of Sales

Article 6 - Installment Sales

Article 7 - Promotional Sales

Article 8 - Door-to-Door Sales

Article 9 - Obligations of the Seller in Door-to-Door Sales

Article 10 - Consumer Credit

Article 11 - Periodic Publications

Article 12 - Labeling

Article 13 - Warranty Certificate

Article 14 - Introduction and User Manual

Article 15 - Service Services

Article 16 - Commercial Advertising and Announcements

Article 17 - Advertising Council

Article 18 - Harmful and Dangerous Goods and Services

Article 19 - Quality Control

Article 20 - Consumer Education

Part Three - Consumer Organizations

Article 21 - Consumer Council

Article 22 - Consumer Disputes Arbitration Board

Part Four - Provisions on Litigation and Penalties

Article 23 - Consumer Courts

Article 24 - Suspension of Production, Sales, and Recall of Goods

Article 25 - Penalty Provisions

Article 26 - Authority, Appeal, and Statute of Limitations in Penalties

Part Five - Miscellaneous Provisions

Article 27 - Inspection

Article 28 - Laboratory

Article 29 - Allocation

Article 30 - Other Provisions

Article 31 - Regulations and Rules

Article 32 - Repealed Provisions

Article 33 - Effectiveness

Article 34 - Implementation

PART ONE - Purpose, Scope, Definitions

Article

1 - Purpose

The purpose of this Law is to protect consumers' health and safety and economic interests, to provide informative and educational measures, to compensate for damages, to protect against environmental hazards, to encourage consumer self-protective initiatives, and to encourage voluntary organizations in the formulation of policies on these matters in accordance with the requirements of the economy and public interest.

Article 2 - Scope

This Law covers all legal transactions in which the consumer is one of the parties in the goods and services markets for the purposes stated in Article 1.

Article 3 - Definitions

In the application of this Law; a) Ministry: The Ministry of Industry and Trade,
b) Minister: The Minister of Industry and Trade,
c) Goods: Movable property subject to trade,
d) Services: Physical and/or intellectual activities performed in return for a fee or benefit,
e) Standard: The Turkish Standard,
f) Consumer: A natural or legal person who purchases and ultimately uses or consumes a good or service for specific purposes,
g) Seller: Natural or legal persons, including public institutions and organizations, providing goods and services to consumers,
h) Manufacturer-Producer: Natural or legal persons, including public institutions and organizations, who produce the goods or services offered to consumers, or the raw materials or intermediate products of these goods or services,
i) Consumer Organizations: Associations, foundations, and consumer cooperatives established for the protection of consumers.

PART TWO - Consumer Protection and Information

Article 4 - Defective Goods and Services

Goods or services that are inconsistent with the quality and/or quantity stated in the packaging, label, introduction and use manual, or promised by the seller or determined by the standard, or that materially, legally, or economically reduce or eliminate the value or benefits that the consumer expects from the good or service intended for use or purpose, are considered defective goods or defective services.
If it is understood that the purchased goods are defective, the consumer may return these goods to the seller within 15 days of receiving the goods, requesting their replacement, the return of the paid amount, or a reduction in the price due to the loss of value caused by the defect, or repair free of charge. The consumer is free to choose any of these requests. The seller is obliged to fulfill the consumer's preferred request.
The seller, dealer, agent, manufacturer-producer, and importer are jointly and severally liable to the consumer for any damage resulting from the defective goods and/or defective goods. The seller's unawareness of the defect in the sold goods does not eliminate this responsibility.
If the defect in the sold goods is hidden or the defect is intentionally concealed from the consumer, the seller cannot claim exemption from liability by arguing that no complaint was made within 15 days.
If the seller has not provided a longer guarantee period, lawsuits filed due to defective goods and any damages resulting from defective goods are subject to a 2-year statute of limitations from the date the goods were delivered to the consumer, even if the defect appears later. However, if the seller intentionally concealed the defect in the sold goods from the consumer, they cannot benefit from the 2-year statute of limitations.
The above provisions also apply to defective services. If the defective service cannot be re-performed or results in outcomes contrary to the purpose, a discount is applied to the refund equal to the benefit the consumer has derived from the defective service.
The above provisions do not apply to goods and services purchased knowing they are defective.
A "Defective" label, easily readable by the buyer, must be placed on used, repaired, or defective goods and their packaging by the manufacturer or seller. This is also indicated on the invoice, receipt, or sales document given to the consumer.
The above paragraph does not apply to sellers who only sell defective goods or who permanently allocate a portion of their business, such as a floor or section, to the sale of defective goods.