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Part One - Purpose, Scope, Definitions
Article 1 - Purpose
Article 2 - Scope
Article 3 - Definitions
Second Part - Consumer Protection and Disclosure
Article 4 - Defective Goods and Services
Article 5 - Avoidance of Sales
Article 6 - Installment Sales
Article 7 - Campaign Sales
Article 8 - Door to Door Sales
Article 9 - Obligation of the Seller in Door-to-Door Sales
Article 10 - Consumer Credit
Article 11 - Periodicals
Article 12 - Label
Article 13 - Warranty Certificate
Article 14 - Introduction and User Guide
Article 15 - Services
Article 16 - Commercial Advertisements and Announcements
Article 17 - Advertising Board
Article 18 - Harmful and Dangerous
Goods and Services
Article 19 - Quality Inspection
Article 20 - Consumer Education
Part Three - Consumer Organizations
Article 21 - Consumer Council
Article 22 - Consumer Problems Arbitration Panel
Part Four - Provisions Concerning Trial and Punishment
Article 23 - Consumer Courts
Article 24 - Suspension of Production and Sales
and Collection of Goods
Article 25 - Penal Provisions
Article 26 - Authority, Objection and Prescription in Penalties
Part Five - Miscellaneous Provisions
Article 27 - Audit
Article 28 - Laboratory
Article 29 - Appropriation
Article 30 - Other Provisions
Article 31 - Regulations and Regulations
Article 32 - Repealed Provisions
Article 33 - Enforcement
Article 34 - Execution
PART ONE - Purpose, Scope, Definitions
Item
1 - Purpose
The purpose of this Law is to take measures to protect the health and safety and economic interests of the consumer, to enlighten, to educate, to compensate for their losses, to protect them from environmental hazards in accordance with the requirements of the economy and the public interest, and to encourage consumers' self-protective initiatives and to encourage voluntary organizations in the formulation of policies on this subject. To regulate issues related to promotion.
Article 2 - Scope
This Law covers all kinds of legal transactions in which the consumer is one of the parties in the goods and services markets for the purposes specified in Article 1.
Article 3 - Definitions
In the implementation of this Law; a) Ministry: Ministry of Industry and Trade,
b) Minister: Minister of Industry and Trade,
c) Goods: Movable goods subject to trade,
d) Service: Physical and/or intellectual activities performed in return for a fee or benefit, e) Standard: Turkish Standard,
f) Consumer: By purchasing a good or service for special purposes, the final
g) Seller: Real or legal persons who provide goods and services to the consumer, including public institutions and organizations,
h ) Manufacturer-Producer: Those who produce goods or services offered to consumers, or the raw materials or intermediate goods of these goods or services, including public institutions and organizations,
i) Consumer Organizations: Associations established for the protection of consumers Refers to foundations and consumer cooperatives.
PART TWO - Consumer Protection and Disclosure
Article 4 - Defective Goods and Services
The material, legal or economic product that is contrary to the quality and/or quantity stated in its packaging, label, introduction and user manual or promised by the seller or determined in its standard, or that reduces or eliminates its value in terms of allocation or purpose of use or the benefits that the consumer expects from it. Goods or services containing deficiencies are considered defective goods or defective services.
If it is understood that the purchased goods are defective; The consumer may return these goods to the seller within 15 days from the date of receipt of the goods and request replacement, refund of the price paid, deduction of the loss of value caused by the defect, or repair free of charge.The consumer is free to choose any of these requests. The seller is obliged to fulfill this request of the consumer.The seller, dealer, agency, manufacturer-producer and importer are jointly and severally liable to the consumer for the defective goods and/or any damages caused by the defective goods.Not knowing that the goods sold are defective does not eliminate this responsibility.
If the defect of the goods sold is hidden or the defect is fraudulently hidden from the consumer, the seller cannot escape liability by claiming that he was not contacted within 15 days.
Unless the seller has given a warranty for a longer period, lawsuits to be filed due to defective goods and all kinds of damages caused by the defective goods are subject to a 2-year statute of limitations from the date of delivery of the goods to the consumer, even if the defect appeared later. However, if the seller has fraudulently concealed the defect of the goods sold from the consumer, he cannot benefit from the 2-year limitation period.
The above provisions also apply to defective services. If it is impossible to re-operate the defective service or if it causes contrary results, a discount is made for the refund in proportion to the benefit the consumer gained from the defective service.
The above provisions do not apply to goods and services purchased knowing that they are defective.
It is mandatory for the manufacturer or seller to place a label containing the phrase "Disabled" on the used, repaired or defective goods to be offered for sale, or on their packaging, in a way that the buyer can easily read. This situation is also shown on the invoice, receipt or sales document given to the consumer.
The provision of the above paragraph does not apply to sellers who only sell defective goods or who have always allocated a part of their workplace, such as a floor or a department, to the sale of defective goods.
Article 5 - Avoidance of Sales
A good that does not have the words "sample" or "not for sale" on it; Displaying it in a commercial establishment's window, shelf or any other clearly visible place means that it is in stock.The seller cannot refrain from selling the goods he displays.He cannot present it as if it were sold even though it was not. One can not avoid the sales of services without a good cause. The seller cannot make the sale of a good or service conditional on the purchase of that good or service in the amount, number, size or period determined by the seller, or on the purchase of another good or service. If it is customary, commercial custom or tradition to sell goods or services in a certain amount, number, size or period of time, the provision of the third paragraph does not apply.
Article 6 - Installment Sales
In installment sales; The consumer has the right to pay the total amount owed in advance.The consumer may also pay in one or more installments, provided that they are not less than the amount of one installment.In both cases, the seller is obliged to make the necessary interest deduction based on the amount paid.
If the seller has reserved the right to demand the performance of the entire remaining debt in case one or more of the installments are not paid, this right; It can only be used if the seller has performed all his/her obligations, at least four weeks have passed since the consumer's unfulfilled action and the seller gives a notice of maturity by giving a period of at least one week.The total sales price of the goods or services determined by the parties and notified to the consumer in writing cannot be increased in any way. In installment sales, the seller must notify the following information in writing and give the consumer a copy of the contract concluded between the parties. a) Cash sales price of goods and services,
b) Total sales price to be paid with interest according to maturity,
c) Interest amount, annual rate at which interest is calculated and delay interest rate,
d) Prepayment amount,
e) Payment plan.
Article 7 - Campaign Sales
In sales made by accepting participants in campaigns organized by announcing to the public through newspapers, radio, television advertisements etc. and with the promise of subsequent delivery or fulfillment of goods or services, failure to deliver the announced and promised goods and services on time, failure to reach agreements on price, quality and quantity. In case of non-compliance, the seller, dealer, agency, representative, manufacturer-producer and importer are jointly and severally responsible.
All kinds of sales that cannot be described as campaign sales, but are made on the condition of subsequent delivery or fulfillment of the goods or services, are also subject to the provision of the first paragraph.
In campaign sales, in addition to the information specified in the third paragraph of Article 6, the seller is obliged to provide in writing information regarding the "campaign end date" and "the date and manner of delivery or fulfillment of the goods or services". In promotional sales made in installments, the provisions of the first and second paragraphs of Article 6 also apply.
Article 8 - Door to Door Sales
Door to door sales; 1.000.These are sales exceeding 000 Turkish Liras, subject to experience and inspection.
In this type of sales; The consumer is free to accept or reject the product without giving any justification until the end of the seven-day experience and inspection period.The seller must return the price received, negotiable instruments and any documents that put the consumer in debt due to this legal transaction to the consumer within 10 days from the date of receipt of the notice of withdrawal via registered letter or notary public or from the date of delivery in person, and return the goods within 20 days. is obliged to take it back.
The consumer is obliged to return the goods in the condition in which they were delivered to him and, in case of use, to compensate for the loss in the commercial value of the goods due to use.The fact that the goods are in the possession of the consumer does not in itself mean a decrease in value.
If the return of the goods or services becomes impossible or the return becomes contrary to the purpose, the consumer is obliged to pay a fee to the seller equal to the benefit he received from this good or service.
This article does not apply if it is customary, commercial custom or tradition for the seller to offer goods or services for sale outside the workplace. In door-to-door sales made in installments, the provisions of Article 6 also apply.
1 mentioned in the first paragraph.000.The value of 000 lira increases at the rate of the average price increase in the Wholesale Price Index of the State Institute of Statistics at the end of October each year.This situation is announced by the Ministry in the Official Gazette in December every year.
Article 9 - Obligation of the Seller in Door-to-Door Sales
In door-to-door sales, the seller must submit a written statement in at least 12-point black bold letters along with the contract, invoice or receipt that he has prepared: "The consumer has the right to withdraw from the purchase-sale transaction by rejecting the goods within seven days without assuming any legal or criminal liability and without giving any justification, and A document stating that "the price paid by the consumer, negotiable instruments and all kinds of documents that put the consumer in debt due to this legal transaction will be returned by the seller within ten days from the date of notification of the withdrawal notice to the seller"; It is obliged to give it to the consumer in return for a report signed by the consumer, stating that the rights he has have been explained to him, that the document explaining his right of withdrawal has been delivered to him and that the full address of the seller has been informed.
The seller is obliged to submit the signed document received from the consumer to the court in case of a dispute.If the seller cannot submit this document, it is assumed that the seller has not fulfilled his obligations specified in this document.
Article 10 - Consumer Credit
If consumers apply to banks or similar financial institutions to obtain a consumer loan to purchase a good or service, a written contract must be made between the bank or financial institutions and the consumers and a copy of this contract must be given to the consumer.The credit conditions stipulated in the contract concluded between the parties cannot be changed to the detriment of the consumer within the contract period. In the contract; a) Annual rate at which interest is calculated,
b) Payment plan in which payment dates, principal, interest, funds and other expenses are stated separately,
c) Consumer loan amount,
d) Total debt amount including interest and other elements,
e) Guarantees to be requested,
f) Default interest rate,
g) Default of the debtor Legal consequences of the loan falling short,
h) Conditions regarding the closing of the loan before its maturity,
Required.
The consumer can pay the total amount owed to banks or financial institutions in advance, or can also pay one or more undue installments.In both cases, banks or financial institutions are obliged to make the necessary interest and commission deductions based on the amount paid.
If banks or financial institutions give consumer credit on the condition of purchasing a certain good or service or a legal transaction with a certain seller, they become jointly and severally liable to the consumer and the seller for the defect of the goods sold.
Article 11 - Periodicals
Consumers who subscribe to periodicals may unilaterally terminate their subscriptions in case of non-compliance with the conditions regarding price and quality in the subscription agreement, provided that they notify the person responsible for the subscription transactions or the publishing institution of their wishes in writing. The publisher is obliged to refund the remaining part of the subscription fee within 15 days without any deduction. Consumer's desire to terminate the subscription; It enters into force 15 days after the written notification reaches the seller, 15 days for daily publications, 1 month for weekly publications, and 3 months for monthly publications. For longer-term publications, it will come into force following the first publication after the notification.
Article 12 - Label
In cases where it is not possible to place an easily visible and legible label containing information about the origin, type and price of that good on the goods or packages or containers that are subject to trade and offered for retail sale, lists containing the same information must be hung in appropriate places in a visible manner. Lists showing the tariffs and prices of the services are also arranged and hung in accordance with the first paragraph. The Ministry regulates the form, content, procedures and principles of labels and tariff lists with a regulation. Municipalities are responsible for carrying out the work related to the implementation and monitoring of the provisions of this article.
Article 13 - Warranty Certificate
Importers or manufacturing companies are obliged to issue a warranty certificate for the industrial goods they import or produce. The responsibility of perfecting the warranty certificate and giving it to the consumer belongs to the seller, dealer, agency or representative office from whom the consumer purchased the product. The warranty period starts from the delivery date of the goods and is at least one year. Warranty documents must include the date and number of the invoice for the purchased goods, as well as the banderole and serial number. Sales person; If the goods covered by the warranty certificate fail during the warranty period due to material, workmanship or assembly errors, the company is obliged to repair the goods without demanding any labor costs, replacement part cost or any other fee.
In cases where the inability to use the product continues as a result of frequent malfunctions during the warranty period or the maximum time required for repair is exceeded, the consumer may request the seller to replace the product with a new one free of charge. The seller cannot refuse this request. The seller, dealer, agency, manufacturer-producer and importer are jointly and severally responsible for this demand of the consumer.
Malfunctions caused by the consumer's use of the product contrary to the provisions in the user manual are outside the scope of the provisions of the second and third paragraphs. The Ministry is responsible for determining and announcing, jointly with the Turkish Standards Institute, which industrial goods must be sold with a warranty certificate and the maximum time required for the repair of defects in these goods.
Article 14 - Introduction and User Guide
Imported industrial goods must be sold with Turkish translations of the introduction and user manuals regarding their maintenance, repair and use, and domestically produced products must be sold with Turkish introduction and user manuals showing their maintenance, repair and use. The Ministry is responsible for determining and announcing, together with the Turkish Standards Institute, which industrial goods must be sold with an introduction and user manual.
Article 15 - Services
Importers and manufacturers are obliged to establish stations where they will carry out maintenance, repair and service services for the industrial goods they sell, and to keep a sufficient number of technician staff and spare parts stock during the useful life of that good determined and announced by the Ministry.
The Ministry is responsible for determining and announcing, jointly with the Turkish Standards Institute, the goods for which service stations must be established and the procedures and principles regarding the establishment and operation of service stations.
Article 16 - Commercial Advertisements and Announcements
It is essential that commercial advertisements and announcements comply with the law and general morality, are honest and accurate.
Advertisements and advertisements that are deceptive to the consumer, misleading or exploiting their lack of experience and knowledge, endangering the safety of life and property of the consumer, encouraging acts of violence and committing crimes, harming public health, exploiting the sick, the elderly, children and the disabled cannot be made.
Article 17 - Advertising Board
It is a duty to determine the principles to be followed in commercial advertisements and announcements, to examine commercial advertisements and announcements within the framework of these principles, and to punish those who act contrary to the provisions of Article 16 according to the results of the examination, to stop such advertisements and announcements and/or to regulate them with the same method. Advertisement Board was established.
The Advertising Board determines the principles to be followed in commercial advertisements and announcements; In addition to country conditions, it also takes into account universally accepted definitions and rules in the field of advertising. The Advertising Board, chaired by the relevant General Manager to be appointed by the Minister;
a) One member to be appointed by the Ministry from among individuals who have received higher education and have at least 10 years of experience in one or more of the branches of economics, finance, law and business administration,
b) One member to be appointed by the Ministry of Justice from among the judges working in administrative duties in this Ministry,
c) One member to be appointed by the Turkish Radio and Television Corporation,
d) One member to be selected by the Council of Higher Education among university faculty members who are experts in the field of advertising,
e) One member to be appointed by the Central Council of the Turkish Medical Association,
f) One member to be appointed by the Union of Turkish Bar Associations,
g) One member to be appointed by the Union of Chambers and Commodity Exchanges of Turkey,
h) One member to be elected by the Ankara, Istanbul and Izmir Journalists' Associations from among themselves. ,
i) One member to be elected by the advertisers' associations or their parent organizations, if any,
j) One member to be chosen by the Consumer Council from among the representatives of consumer organizations participating in the Council,
k) One member to be appointed by the Union of Chambers of Agriculture of Turkey, l) One member to be appointed by the Confederation of Turkish Tradesmen and Craftsmen,
m) One member from the Turkish Standards Institute,
o) One member from the Union of Chambers of Engineers,
p) Two members from the Labor Confederations,
.
The term of office of the board members is three years.Those whose terms have expired may be reappointed or elected.If memberships become vacant for any reason, appointments or elections are made for the vacant positions within one month, in accordance with the principles of the third paragraph.
The Board meets at least once a month or whenever needed upon the call of the President.
The Board meets with the presence of at least nine members, including the President, and makes decisions with the majority of those attending the meeting.
The Board may establish special expertise commissions to serve permanently and temporarily when deemed necessary.Public personnel that the Board deems appropriate to serve in these commissions are appointed by the relevant public institutions.
The attendance fee to be paid to board members and special expertise commission members who are public officials and the attendance fee to be paid to board members who are not public officials are determined by the Ministry.
The secretariat services of the Board are carried out by the Ministry. The duties of the advertising board, its establishment, working procedures and principles, and how the secretarial services will be carried out are determined by a regulation to be issued by the Ministry.
Article 18 - Harmful and Dangerous Goods and Services
If the goods and services offered to the consumer may be harmful or dangerous to personal or environmental health, explanatory information and warnings regarding this situation are placed or written on the goods or in the attached user manuals in a way that can be clearly seen and read, so that they can be used safely. The Ministry is responsible for determining and announcing which goods and services should carry explanatory information and warnings, and the form and location of this information and warnings, together with the Turkish Standards Institute.
Article 19 - Quality Inspection
The Ministry shall establish the procedures and principles regarding quality inspection and certification of goods, services and facilities regarding the consumer's life and property safety, physical and environmental health and informing them on these issues, in accordance with the standard or, if there is no standard, according to the features to be determined to form the basis of the standard, Turkish It is responsible for detection and announcement by taking the opinion of the Standards Institute.
However, in accordance with the Tourism Encouragement Law No. 2634, facilities certified or to be certified by the Ministry of Tourism are exempt from this application.
Article 20 - Consumer Education
Necessary additions are made to the curriculum of schools at all levels regarding consumer education by the Ministry of National Education. The procedures and principles regarding the publication of books, magazines and brochures to educate and enlighten the consumer and the organization of programs on radio and television to raise consumer awareness are determined and announced by the Ministry upon the recommendation of the Consumer Council.
PART THREE - Consumer Organizations
Article 21 - Consumer Council
A "Consumer Council" is established under the coordination of the Ministry in order to investigate the necessary measures to protect the problems, needs and interests of the consumer, to convey to the relevant authorities the opinions regarding the measures to be taken to solve the problems in favor of the consumer and the measures for the implementation of this Law. The Consumer Council is chaired by the Minister or a ministry official to be appointed by the Ministries of Justice, Internal Affairs, Finance, National Education, Health, Transport, Agriculture and Rural Affairs, Tourism and Environment, as well as the Undersecretariat of the State Planning Organization, the Undersecretariat of Treasury, the Undersecretariat of Foreign Trade, the State Institute of Statistics, Presidency of the Turkish Standards Institute, National Productivity Center, Presidency of Religious Affairs, Turkish Municipality Association, Trade Union Confederations, Turkish National Cooperatives Association, Higher Education Council, Turkish Bar Association, Turkish Architect and Engineer Chambers Association, Turkish Pharmacists Association, Turkish Medical Association, Turkish Agriculture. It consists of representatives of the Union of Chambers, National Quality Council, Ahilik Research and Culture Foundation and Consumer Organizations.
The number and qualifications of the representatives of the institutions and organizations that make up the Consumer Council, the minimum number of members that consumer organizations must have in order to participate in the Consumer Council, and the number of representatives that these organizations will send to the Consumer Council are determined by the Ministry.However, the number of representatives from public institutions and organizations cannot under any circumstances exceed 50% of the total number of members of the Consumer Council.The Consumer Council meets at least once a year. The working procedures and principles of the Consumer Council and other matters are regulated by a regulation to be issued by the Ministry.
Article 22 - Consumer Problems Arbitration Panel
The Ministry is responsible for establishing at least one "consumer problems arbitration committee" in coordination with municipalities in order to find solutions to disputes arising between consumers and sellers in provincial and district centers.
Arbitration committee on consumer issues chaired by the Provincial Director of Industry and Commerce or an officer appointed by him; It consists of 5 members, including the president, one member to be appointed by the mayor from among the municipal personnel who are experts on the subject, one member to be appointed from among the members of the bar association, one member to be appointed by the chamber of commerce and industry and the chambers of tradesmen and craftsmen, and one member to be appointed by the consumer organizations. The member appointed by the Chamber of Commerce and Industry or, where they are established separately, by the chamber of commerce and the chambers of tradesmen and craftsmen, is appointed by the relevant chamber, depending on whether the person who constitutes the seller of the dispute is a merchant or a tradesman or craftsman. In provinces and districts where there is no provincial organization of the Ministry, the chairmanship of the arbitration committee on consumer issues is carried out by the highest civil servant or an officer appointed by him.In places where the formation of a consumer issues arbitration committee cannot be ensured, the missing memberships are filled ex officio by the municipal councils.
Decisions made by arbitration committees on consumer issues may be submitted as evidence in consumer courts.5. of the price of the goods or services in dispute.000.In cases where the amount does not exceed 000 TL, no application can be made to consumer courts without a decision made by these committees.This monetary limit is determined every year within the framework of the procedure specified in the last paragraph of Article 8. Disputes regarding matters subject to criminal sanctions in Article 25 and consumer issues are outside the scope of duty and authority of the arbitration committees. The establishment, operation, procedures and principles of arbitration committees for consumer issues and other matters are regulated by a regulation to be issued by the Ministry.
CHAPTER FOUR - Provisions Concerning Trial and Punishment
Article 23 - Consumer Courts
Any disputes that may arise regarding the implementation of this Law shall be heard in consumer courts.
The jurisdiction of consumer courts is determined by the High Council of Judges and Prosecutors.
The lawsuits filed by consumers, consumer organizations and the Ministry before the consumer courts are exempt from all kinds of duties and fees.Cases to be heard in Consumer Courts are carried out in accordance with the provisions of the Seventh Chapter, Fourth Chapter of the Code of Civil Procedure.
Article 24 - Suspension of Production, Sale and Removal of Goods
If a serial product offered for sale is defective, the Ministry or consumer organizations may file a lawsuit to stop the production and sale of the defective serial product and to collect it from those who have it for sale.
If the court decides to collect the defective goods at the end of the case; Depending on the defective goods and the nature of the defect, it also decides whether these goods should be returned to the seller or not.However, unless all expenses incurred for the collection of the goods are paid by the person against whom the decision was made, the goods will not be returned to him.
Recourse cases filed by third parties who have acquired the goods in question for the purpose of sale are also heard in the court hearing the main case. Consumers who purchase defective goods reserve the right to file a lawsuit individually due to the material and moral damages they suffer.
Article 25 - Penal Provisions
For those who act contrary to the seventh paragraph of Article 4, the first paragraph of Article 5, the third paragraph of Article 6, the third paragraph of Article 7, the first paragraph of Article 9, the first paragraph of Article 10 and the first and second paragraphs of Article 12. 5.000.A fine of 000 lira is imposed.
Article 10 for those who act contrary to the second paragraph of Article 8, the first and second paragraphs of Article 13, the first paragraph of Article 14, the first paragraph of Article 15, the second paragraph of Article 27.000.A fine of 000 lira is imposed.
Article 200 for those who act contrary to Article 16.000.A fine of 000 lira is imposed.If the violation of Article 16 occurs through written, oral, visual or other means broadcast at the country level, ten times the penalty is applied.The Ministry also requests the relevant parties to stop the commercial advertisement or announcement and/or correct it using the same method.If the violation of Article 16 continues despite this request, the Ministry may apply to the consumer courts with a request to stop the commercial advertisement or announcement and/or correct it by the same method.
Article 100 for those who act contrary to Articles 18 and 19.000.A fine of 000 lira is imposed. In addition, in cases where the goods manufactured contrary to the mandatory standard in accordance with Article 18 are directly related to the consumer's life and property safety and health and it is impossible to comply with the standard, the consumer court may order the closure of the workplace and the confiscation of the goods in order to prevent production and sales, directly or upon the application of the Ministry. and when necessary, it may decide to collect it from those who have it for consumption and use. In cases where this paragraph is applied, summaries of the workplace closure decision that are given and finalized are written in capital letters and pasted in a conspicuous place in the closed workplace to remain for the duration of the closure period.In addition, the summary of the decision is notified by the court to the Chief Public Prosecutor's Office and it is immediately announced in one or two newspapers published in Ankara, Istanbul and Izmir with a circulation of over one hundred thousand, as well as in a local newspaper published at the scene of the crime, if any, with the cost to be collected from the perpetrators later.
The fines specified in the above paragraphs are applied twice as much in case the crime is repeated within the same year.Fines are increased at the beginning of each year in accordance with the provisions of Additional Article 2 of the Turkish Penal Code. Administrative fines to be imposed for the acts written in this Law do not prevent the application of penalties written in other laws for these acts.
Article 26 - Authority, Objection and Prescription in Penalties
In case of violation of the first and second paragraphs of Article 12, regulated in the first paragraph of Article 25;
c) Other penalties are given by the local authority.
All kinds of fines regulated in this Law are administrative in nature.He/she may object to these penalties to the competent administrative court within seven days at the latest from the date of notification.The objection does not stop the execution of the penalty imposed by the administration, and in cases where it is not deemed necessary, it is concluded as soon as possible by examining the documents.Decisions made by the administrative court upon objection are final.
The fines imposed in accordance with Article 25 are collected in accordance with the provisions of the Law on the Collection Procedure of Public Receivables.
The criminal statute of limitations for the imposition of administrative fines regulated in this Law is one year. The limitation period begins on the date on which the act contrary to the provisions of this Law is committed.
In case of continuous or repeated violations, the period starts from the day the violation ended or was last repeated.It has been referred to a court decision against cuts to collect prescription.
Penalties are notified to the professional organization to which the relevant person belongs within seven days by the authority authorized to impose the penalty.
CHAPTER FIVE - Miscellaneous Provisions
Article 27 - Audit
In the implementation of this Law, Ministry inspectors and controllers and personnel to be assigned by the Ministry and municipalities; They are authorized to inspect, examine and conduct research in places where all kinds of goods are placed and/or sold or services are provided, such as factories, stores, shops, commercial premises, warehouses, etc. It is mandatory to present all kinds of information and documents accurately and to provide original and certified copies to authorized and responsible persons and organizations regarding matters falling within the scope of this Law.
Article 28 - Laboratory
The Ministry may establish laboratories for the implementation of this Law or benefit from the established laboratories of the Ministries; It is responsible for determining and announcing, jointly with the relevant ministries, the minimum technical specifications that must be present in the laboratories of public and private organizations that will perform quality control.
The samples taken during the inspections carried out by the Ministry can be analyzed in official or private organization laboratories.If the analysis results are contrary to the standard, all expenses related to this are paid by the manufacturer person or organization. These expenses are collected in accordance with the provisions of the Public Receivables Collection Procedure Law.
Article 29 - Appropriation
Expenses and other expenses related to the establishment and work of the Consumer Council established by this Law, consumer issues arbitration committees and the Advertising Board shall be covered from the appropriation to be included in the budget of the Ministry. Payments to be made at the rate of two thousandths of the capital of all joint-stock and limited company status that will be newly established and whose capital is at least one hundred million Liras and above, and the remaining part in case of capital increase, will be collected in an account to be opened at the Central Bank of the Republic of Turkey.Five percent of the money collected in this account is used by the organizations involved in the implementation of this Law, and ninety-five percent is used by the "Competition Authority" established by Law No. 4054.
Article 30 - Other Provisions
In cases where there is no provision in this Law, general provisions apply.
Article 31 - Regulations and Regulations
The regulations stipulated in this Law are issued by the Ministry within one year from the date of publication of the Law, after taking the opinions of relevant public institutions, professional higher organizations and consumer organizations.The Ministry is authorized to take the necessary measures and make regulations within the framework of the legislation regarding the implementation of this Law.
Article 32 - Repealed Provisions
The Law No. 3489 on the Obligation of Non-Negotiable Sale and the Law No. 632 on the Sale of Imported or Domestically Manufactured Vehicles, Engines, Machinery Tools and Devices with Identification have been abolished. PROVISIONAL ARTICLE 1 Until consumer courts are established, the High Council of Judges and Prosecutors determines the courts that will hear the cases that need to be heard in these courts.
Article 33 - Enforcement
This Law shall enter into force 6 months after its publication date.
Article 34 - Execution
The provisions of this Law shall be enforced by the Council of Ministers.
